At PalmVid, we stand behind our products and service our customers better than anyone else in the business.
Our products are the finest quality and you will not find better prices anywhere, that's our guarantee to you
Free Fedex USA Shipping
Orders over $100.00 and up to 5 pounds will be shipped FREE via Fed Ex Ground service anywhere in the Continental United States.
Some conditions and restrictions apply.
Click here for Shipping Details
30 Day Low Price Guarantee
If you find an apples-to-apples better price on the same item from a competitor, we will beat their deal, or issue a refund or credit to you for the difference. Total price including shipping charges and other charges will be taken into consideration when matching prices. Price matches are subject to verification and must be new, in-stock, and be advertised to the general public.
Does not apply to discontinued, one of a kind, and close-out items.
30 Day Satisfaction Guarantee
If for any reason you are unhappy with your purchase, you may return it
for an exchange or a credit towards other merchandise within 30 Days of receipt.
To help keep prices low and quality high, we do not issue refunds on any equipment.
Once an order is placed, it is not subject to cancellation.
Defective items may be exchanged within 30 days of original purchase.
Customer is responsible for shipping charges on exchanged non-defective items.
(To arrange an exchange on a defective item, call (800)618-7491 and we will pay the shipping charges)
Exchanged items must be in new condition with all manuals, packaging, and accessories to avoid restocking fees. To obtain a return authorization number, call our toll free number (800)618-7491.
No returns will be accepted without a valid Return Authorization Number.
Merchandise will be returned postage due if no RA # is obtained prior to the return.
Full Warranty Included on All Items
We stand behind every item we sell with a full 1 year parts and labor warranty.
Longer warrantees are available on most items up to 5 years on most items.
If you need warranty service on an item you purchased from us, call toll free (800) 618-7491 for a warranty service ticket number.
Toll Free Lifetime Technical Support
We want you to be happy with your purchase. If you ever have a problem or a question, please call (800) 618-7491 or email webstaff@PalmVid.com
and speak with our technical support experts FREE as long as you own your products
Nationwide Installation Available
If you need your system installed, we can help. Our network of installers is available to complete your video security system installation no matter where you are. Installation is optional and does cost extra. Call (800)618-7491 for an installation estimate on your system.
No Sales Taxes Collected
If your order is shipped to you from a different state, we do not collect any sales taxes on that item. All Colorado orders are charged sales taxes on all items. Some items are shipped directly from the manufacturer and may be charged tax if you are located in the state the manufacturer ships from.
If you have questions, call (800) 618-7491. We can tell you if you will be charged or not.