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Live USA-Based Toll Free Geovision Technical Support, Troubleshooting, Setup, Training, and Repairs For All Geovision Customers

Are you looking for Geovision tech support, setup, troubleshooting, training, repair or other assistance?
 

Option 1 - Contact Geovision Technical Support

Option 2 - Call Us for Toll-Free USA-BASED Geovision Tech Support

  • Call (800)618-7491 and choose "Option 4" for our Geovision Technical Support Department
     
  • We provide technical support for ALL Geovision products and for ALL Geovision customers.
    Even if purchased from other sources including Amazon and Ebay.
    No purchase receipt is required.
     
  • All existing and new PalmVID customers that purchase their Geovision products from us get
    FREE Initial Installation and Setup PLUS discounts on all other tech support services!

     

Repairs - Geovision Hardware Repair Service (for products in and out of warranty)

  • Call (800)618-7491 and choose "Option 4" if you believe your PC or Geovision products are having hardware issues.
  • We can repair all Geovision products and all brands of PC's!
  • We offer Free Estimates on Geovison products and PC's that are in need of repair.


Upgrades - Trade-In Your Geovision Card through PalmVID

  • Do you need to add more cameras to your system but don't have any open camera inputs?
  • Do you want to upgrade to a card with a faster frame rate or to get the latest features?
  • We take trade-ins on late-model Geovision cards. Even if they were purchased from someone else!
  • Call (800)618-7491 and choose "Option 2" and ask us about our Geovision Trade-In Program


WHEN YOU CHOOSE PALMVID YOUR SATISFACTION IS GUARANTEED!
We GUARANTEE that your issues will be handled by one of our our in-house USA-Based Technicians!
We GUARANTEE that your technician will be knowledgeable, professional, courteous, efficient, patient, and friendly!
We GUARANTEE that we will solve your Geovision issues OR YOU WON'T PAY ANYTHING!
 

Increase Performance - Geovision System Tune-Up Special - $49.95
  • Hardware Firmware Version Upgrade - Increases Geovison System performance
  • Software Version Upgrade - Increases system performance, fixes bugs, adds new features
  • Setup up to 2 computers/laptops/tablets/cell phones for remote viewing and playback
  • Setup motion detection recording to save hard drive space and make finding video faster
  • Optimize Geovision settings to increase performance, video quality, and PC speed
  • Router checkout, port forwarding, check firewall settings, check security settings

SPECIAL OFFER

This Tuesday, Wednesday, and Thursday Only!

Get BOTH

Tune-Ups

for only

$79.95

Limited space available.
Call (800)618-7491 to schedule an appointment.


Increase Performance - PC System Tune-Up Special - $49.95
  • Optimize your internet connection settings to increase your upload/download speed
  • Remove unwanted startup programs to speed up your PC and clear up disk space
  • Optimize configuration settings to increase the performance of your PC
  • Check for viruses, trojans, and other security breaches. (removal not included)
  • Configure monitor display settings for best video quality and optimum performance
  • Defragment hard drive(s)
  • Configure Firewall Settings
  • Install Windows Updates


Initial Setup - Geovision PC Card or DVR Installation, Setup, and Training


Purchased from PalmVID -
FREE initial setup (additional occurrences $24.95)
Purchased from any other source - $39.95

  1. Call (800) 618-7491 for our USA-Based Tech Support for your Geovision PC Card, DVR, or any other Geovision products
     
  2. You will be connected with one of our Geovision Technical Support Guru's
     
  3. A LIVE Remote Internet Support Session IS INCLUDED!
    Your technician will connect to your Geovision PC (over the internet). Once connected they will be able to control that PC and perform the following actions:
     
  4. We will install the latest compatible version of Geovison Surveillance Software on your PC
     
  5. We will enable recording for your cameras, configure recording speed, picture quality, picture size, and audio recording settings for all of your connected cameras
     
  6. We will configure your PC Monitor and TV Output display settings
     
  7. We will configure and setup Scheduled Recording and/or Motion Detection Activated Recording to your needs
     
  8. We will show you how to access and playback files.
     
  9. We will show you how to make copies and/or backups of your video files.
     
  10. Your system will be up and running and you will be happy that you called us!


The setup fees listed here are valid for these Geovision products:

  • GV-250
  • GV-600
  • GV-650
  • GV-800
  • GV-900
  • GV-1120
  • GV-1240
  • GV-1480
  • GV-1008
  • GV-3008
  • GV-4008
  • GV-DVR
  • GV-Hybrid DVR
  • GV-Hot Swap DVR
  • GV-Storage System
  • GV-NVR
  • GV-NVR System Lite
  • GV-Hot Swap Recording Server System
  • GV-Hot Swap NVR
  • GV-VS11 Video Server
  • GV-VS12 Video Server
  • GV-VS04H Video Server
  • GV-LX4C3 Compact DVR
  • GV-LX8C Compact DVR
  • All other similar models

Remote Viewing Setup - Geovision PC Card or DVR Internet Remote Viewing Installation, Setup, and Training

Purchased from PalmVID - FREE initial setup (additional occurrences $24.95)
Purchased from any other source - $39.95

  1. Call (800) 618-7491 for our USA-Based Tech Support for your Geovision PC Card, DVR, or any other Geovision products
     
  2. You will be connected with one of our Geovision Technical Support Guru's
     
  3. A LIVE Remote Internet Support Session IS INCLUDED!
    Your technician will connect to your Geovision PC (over the internet). Once connected they will be able to control that PC and perform the following actions:
     
  4. We will configure and setup your main router, cable modem, or other internet modem at the Geovision main location to work  with your Geovision system
     
  5. We will configure and setup up to 2 internet devices for Remote Viewing. These can be almost any internet capable devices including PC's, Laptops, Tablets, and/or Smart Phones
     
  6. We will setup a Dynamic DNS Server on your PC so that you will always be able to connect to your Geovision system over the internet, even if you have a dynamic IP address.
     
  7. We will show you how to live-view your cameras on your remote devices
     
  8. We will show you how to playback video files on your remote devices
     
  9. We will show you how to use the standard features of the remote viewing software

 

 
Standard Tech Support - Geovision Technical Support, Troubleshooting, Setup, and Training

Purchased from PalmVID - FREE STANDARD LIFETIME TECHNICAL SUPPORT!
Purchased from any other source - $50 per hour

  • USA-BASED Toll Free Phone Geovision Technical Support
  • Live Remote Support Session INCLUDED
  • Setup and configuration of most Geovision standard features and settings

 

 
Advanced Tech Support - Geovision Software Tech Support, Troubleshooting, Setup, and Training

Purchased from PalmVID - $50 per hour
Purchased from any other source - $75 per hour

  • GV-CMS (Central Monitoring Station)
  • GV-Control Center
  • GV-Center V2
  • GV-Dispatch Server
  • GV-VSM (Vital Sign Monitor)
  • GV-GIS (Geographic Information System)
  • GV-Backup Center
  • GV-Video Gateway
  • GV-Smart Box
  • GV-Web Report
  • GV-Access Control
  • GV-LPR License Plate Recognition
  • GV-LPR Center
  • Recording Server
  • IP Cameras
  • Pan Tilt Zoom Cameras
  • Alarm In/Out
  • POS Interface (Point of Sale)
  • ATM System
  • Object Tracking in Fisheye Live View
  • Face Detection
  • People Counting
  • Single PTZ Tracking
  • Unattended Object Detection
  • Missing Object Detection
  • Object Tracking and Zooming
  • Focus Change Alarm
  • Camera Shift Alarm
  • Tampering Alarm
  • Visual Automation
  • Panorama View
  • Video Stabilization
  • Advanced Visual Quality Enhancer
  • Crowd Detection
  • Advanced Scene Change Detection

 

 
Accessories Tech Support - Geovision Hardware Accessory Setup, Tech Support, Troubleshooting

Purchased from PalmVID - FREE STANDARD LIFETIME TECHNICAL SUPPORT!
Purchased from any other source - $50 per hour

  • GV-NET Card
  • GV-NET/IO Card
  • GV-IO 12-In Card
  • GV-IO 12-Out Card
  • GV-Loop Through Card
  • GV-COM
  • GV-Relay
  • GV-HUB
  • GV-IO Box
  • GV-Keyboard
  • GV-IR Remote Control
  • GV-Joystick
  • GV-GPS Receiver
  • GV-PA191 POE Adapter
  • GV-VR605 DC Voltage Regulator
  • GV-AS400 Controller
  • GV-AS200 Controller
  • GV-AS120
  • GV-AS110
  • GV-AS100
  • GV-ASNET
  • GV-ASBOX
  • GV-GF Fingerprint Reader
  • GV-R1352 Card Reader
  • GV-RK1352 Card Reader
  • GV-Reader
  • GV-AS ID Card
  • GV-AS ID Tag
  • GV-Weigand Capture
  • GV-DSP LPR
 


Personal Training - Geovision PC Card or DVR Personal Training Sessions


Purchased from PalmVID - 1 Hour Training Session - $50
Purchased from any other source - 1 Hour Training Session - $75

  • Live one-on-one Basic or Advanced Geovision Training with our Tier 3 Support Technicians. These sessions are done by phone, and your trainer will also be connected to your Geovision PC or DVR (over the internet). This interactive remote session provides you with training directly on your own Geovision system.
     
  • You will be shown all of the in's and out's of your Geovision system. You will learn all of the best practices that we have discovered over the 10 years that we have been selling and supporting Geovision products.
     
  • You will learn about many of the capabilities of your Geovision system as your technician guides you through the different areas of the software. You may also ask questions and get answers during the training session.
     
  • Your technician will also analyze your system and make recommendations to change settings to obtain optimum performance (and make those changes if needed).

 

 
Annual Service Plans - Geovision PC Card and DVR Annual Support Contracts Available
  • Only $199 annually per multi-camera system
  • Discounts offered for multiple products and/or systems
  • Unlimited Toll-Free Technical Support Calls
  • Unlimited Remote Support Sessions
  • Free Annual Geovision System Tune-Up
  • Free Annual PC Tune-Up

 

 
Warranty Coverage - Geovision Extended Warranty Plans
  • We offer affordable extended warranty plans for all Geovision products
  • Even if they were purchased somewhere else
  • Even if you are out of the original warranty period
  • For pricing call us at (800)618-7491 and choose Option 2

 

 
24 Hour Tech Support - After-Hours Tech Support Available
  • We are open from 7am to 6pm Mountain Time from Monday to Friday, or we can schedule an appointment to fix your Geovision system on your schedule.
  • We can setup an appointment for evenings, weekends, and holidays!
  • There is an additional $25 per hour charge for after-hours support

 

 
Lost Passwords - Geovision Password Recovery
  • Lost password? Forgot password?
  • We can help you to recover lost passwords on your Geovision system
  • Proof of purchase and identity requirements will apply.
  • $25 per occurrence

 

 
   
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* Offer valid on orders over $100 other conditions and restrictions apply. Click Here for Details