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1 (800) 618-7491

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Shipping Policy We know you want your purchase right away, and we offer several shipping options for you to choose from.

FedEx Ground service is always FREE on orders over $100.00 and up to 5 pounds when shipped to a business address. There will be a $2.00 charge added to all orders shipped to a residential address. Click Here for a map that shows the expected delivery time to your location.

Free FedEx or USPS Ground Shipping

All orders over $100 and up to 5 pounds will be shipped FREE via FedEx Ground or USPS anywhere in the Continental United States.
Orders over $100 that are over 5 pounds will receive a $10 shipping credit

3 Day FedEx or USPS USA Shipping
All orders over $100 that upgrade to Guaranteed 3 Day Shipping will receive a $10 shipping credit

2 Day FedEx or USPS USA Shipping
All orders over $100 that upgrade to Guaranteed 2 Day Shipping will receive a $10 shipping credit

1 Day FedEx or USPS USA Shipping
All orders over $100 that upgrade to Guaranteed 1 Day Shipping will receive a $10 shipping credit


*All orders shipped to residential addresses are charged an additional $2.00. Boxes over 1 cubic foot are charged by the dimensional weight of the package, so light items in boxes larger than 1 cubic foot will be charged at the higher dimensional weight. If more than 1 package is necessary to ship your order, or if part of your order ships directly to you from a location other than PalmVID, an additional charge will be added for the extra packages.

Saturday USA Delivery
Saturday and Sunday delivery is available for most customers at an additional cost.

Discreet Shipping
We are happy to ship your cameras discreetly. If you select discreet shipping, we will ship your items packed in plain white boxes, with PV Systems listed as the sender. You should also select this option if you do not wish for us to identify ourselves as PalmVID or as a Video Security Company if we need to contact you.

Online Tracking
FedEx's online tracking makes it easy to locate your shipment once it is in route, and their late pick up means that we can ship your order the same day in most cases if the order is placed before 3:00pm Mountain Standard Time. If we can not ship your entire order the same day or the next day, we will notify you right away by phone or email and let you know the status of any backordered items. If a credit card is used for purchase, then the packages need to be signed for by the cardholder. Please note that we are only able to ship to the billing address of the credit card used, if you need to have your package sent to a different address, please call (800)618-7491 and we will try our best to accommodate your situation.

Shipping Hours
Normal shipping days are Monday through Friday, except legal holidays. FedEx will make 3 attempts to deliver the package before returning it to us. If a package is returned to us undelivered, you will be responsible for any incurred shipping costs, plus the cost of re-shipping the merchandise.

Shipping Addresses
We can only ship to authorized addresses listed with the issuing bank of the credit card. To ship to an address other than the billing address, you must call your issuing bank and add the desired shipping location as a temporary or permanent authorized address. Please call the toll free number on the back of your card and ask the operator to help you add an authorized shipping address to your account.


COD Delivery
All COD orders are charged an Extra $15.00.
This service is Available on USA deliveries only.
Only cashier's checks or money orders are acceptable for payment.
Please make your payment line to: PalmVID Inc.

COD,Check or Money Order, or Check by Phone
COD, Check or Money Order, and Check by Phone requires prior authorization. Orders will not be processed unless prior authorization has been obtained.

International Orders
All international orders are charged shipping at current quoted rates, plus these orders are subject to duties, taxes, tariffs, and other fees imposed by the country you have the merchandise sent to. These charges vary from as low as 6% to as high as 50% in some countries. Most countries fees will be 10% - 20% of the total. The shopping cart by default adds 15% to all international orders to cover these charges. If your country has higher or lower fees, you will be notified before we ship your order with the exact total.

To save money, all international orders are shipped using FedEx or DHL International Economy Service. Normal time in shipping is 3-5 days, but may take longer depending on how quickly the shipment clears customs. If you would like to have your package shipped International Priority, please email us and we will quote you a price.

International orders placed by credit card require additional confirmation, it will be necessary for you to fax us a photocopy of your driver's license or passport, and the front and back of your credit card for verification. Fax your information to: (719) 623 0081

Questions?
If you have any questions, email us at webstaff@PalmVid.com or call (800) 618 7491.


FedEx Ground Transit Shipping Times

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* Free Shipping Details - Orders over $100.00 and up to 5 pounds will be shipped FREE via Fed Ex Ground service anywhere in the Continental United States. 
Some conditions and restrictions apply. Click Here for Shipping Details