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ATTENTION WiFi CAMERA USERS:
 THERE IS CURRENTLY A KNOWN ISSUE AFFECTING THE FOLLOWING ITEMS:


MODELS AFFECTED: Most WiFi hidden camera models (including ones purchased from all companies)

SYMPTOMS: Unable to connect to the camera when trying to view video remotely through the app (outside the local network).

IMPORTANT: PLEASE READ THIS FIRST (BEFORE CONTACTING US):

This issue is NOT with your model of camera.

This issue is NOT just cameras purchaed from our company.


This issue is affecting almost ALL models of similar WiFi cameras
purchased from Amazon and ALL other companies too
.

CLICK HERE for full information and updates regarding this issue (or copy/paste the link below):

https://www.palmvid.com/wifi-hidden-camera-issue-support-page.html

Browse FAQs

Search our FAQs page for answers to our most asked questions. If you do not find your answer here, you may also ask your questions directly by Email or call us at 1-800-618-7491.

Email Tech Support

Email is the fastest and best way to get started if you need tech support. Click the link or email webstaff@palmvid.com. Tell us the problems you are having and include the best phone numbers and times to call.

Call Tech Support

Phone: 1-800-618-7491 and press option 4
IMPORTANT - Email is the Fastest Way to Start Getting Tech Support!
Please Email Before Calling:
webstaff@palmvid.com

ShowMyPC

Click this link for remote PC support (only if instructed by a technician).